Terms of Service

Last updated: 8 June 2026

These Terms of Service (“Terms”) set out the terms on which Printfly Corporation, trading as Ninja Transfers (“we”, “us”, “our”) provides our website, products and services (the “Services”) to you. Please read them carefully before placing an order. By using our Site or placing an order with us, you agree to be bound by these Terms.

We act solely as a printer. We produce custom products to your specifications using the designs, artwork and content you supply. We are not the author or owner of those designs and we are not the user of them. You are responsible for ensuring you have all rights necessary to use the designs and content you submit, as set out in section 6.

We are Printfly Corporation, a corporation organised under the laws of the Commonwealth of Pennsylvania, USA, trading as “Ninja Transfers.” You can contact us using the details below.

Printfly Corporation DBA Ninja Transfers

2727 Commerce Way, Philadelphia, PA 19154, US

Email: legal@ninjatransfers.com

Nothing in these Terms affects your legal rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where anything in these Terms conflicts with those rights, your statutory rights prevail.

We may update these Terms from time to time for operational, legal or regulatory reasons. We will post the updated Terms on the Site and update the “Last updated” date above, and we will give you reasonable notice of any material change. Changes will not apply retrospectively to orders we have already accepted; the Terms that applied when you placed your order will govern that order.

•     You must be at least 18 years old and capable of entering into a binding contract to place an order.

•     You agree to provide accurate, current and complete information, and to keep your account credentials secure. You are responsible for activity that takes place under your account.

•     Because our products are made to your specifications, your order is an offer to buy. A binding contract is formed only when we accept your order, which we may do by sending an order confirmation or by beginning production.

•     We may reject or cancel any order that breaches these Terms or our acceptable use rules (section 7). If we cancel an accepted order for this reason, we will refund any amount you have paid for it.

You retain ownership of the designs, artwork and content you submit. By submitting them to us, you grant us a licence to use, reproduce and process them only as needed to fulfil your order.

You warrant that you own, or have all rights, licences and permissions necessary to use, the designs and content you submit, and that producing them will not infringe the intellectual property, privacy or other rights of any third party.

If you intend to resell the products you create using our Services, you confirm that you hold the necessary intellectual property rights and that your resale is lawful and authorised.

To the extent permitted by law, you agree to indemnify us against losses, claims and reasonable costs we incur as a result of a third-party claim that the designs or content you supplied infringe that third party’s rights. This indemnity does not limit your statutory rights as a consumer.

You agree not to use our Services to create material that is unlawful, harmful, hateful, abusive, harassing, threatening, defamatory, obscene, or invasive of another person’s privacy, or that infringes any trademark, patent, copyright, trade secret or other right of a third party.

We may, at our discretion and acting reasonably, reject any order we consider unlawful or that contains content that is hateful, defamatory, obscene, sexually explicit, advocates persecution of a protected group (including on the basis of age, race, sex, religion, disability or national origin), portrays irresponsible use of alcohol or other substances, or is otherwise inappropriate for production. If an order is rejected and then resubmitted, we may suspend or block the account or device submitting it.

We respect intellectual property rights. If you believe that material available through the Site infringes your copyright, trademark or other rights, or that your material was removed in error, please contact us at legal@ninjatransfers.com.

We operate a notice and takedown process in line with UK law, including the Copyright, Designs and Patents Act 1988 and the Electronic Commerce (EC Directive) Regulations 2002. Your notice should identify the right you hold, the material in question and its location, your contact details, and a statement that you have a good-faith belief the use is not authorised. Knowingly making a materially false claim of infringement may expose you to liability.

•     Prices are shown on the Site and are payable in the currency displayed at checkout. We will tell you whether prices include VAT and any duties before you order.

•     For cross-border orders we use Shopify Managed Markets to calculate and, where applicable, collect duties and taxes at checkout so the price you see is the price you pay.

•     Payment is taken securely through our payment processors at the time you place your order.

•     Delivery times and charges are set out at checkout and in our shipping information. Risk in the goods passes to you on delivery.

For most distance purchases, UK consumers have a 14-day right to cancel under the Consumer Contracts Regulations 2013, starting the day after the goods are received.

Important – custom and personalised goods: The 14-day cancellation right does not apply to goods that are made to your specifications or are clearly personalised. Because our DTF transfers and similar products are produced to your own designs, they are exempt from the 14-day cancellation right once production has begun.

This exemption does not affect your rights if the goods are faulty, not as described, or not of satisfactory quality. Under the Consumer Rights Act 2015 you may be entitled to a repair, replacement, price reduction or refund. To request a return or report a problem, please see our Returns and Refunds policy or contact us at legal@ninjatransfers.com.

Our products are used with heat presses and involve the application of direct-to-film (DTF) transfers. Safe use depends on following the instructions and safety information we provide.

•     Always follow the written instructions and warnings we supply, and review the applicable Safety Data Sheets (SDS) before use.

•     Use appropriate ventilation and personal protective equipment (PPE), and operate heat press equipment in accordance with its manufacturer’s instructions.

•     You are responsible for assessing whether a product is suitable for your intended application and for complying with applicable safety, workplace and environmental regulations, including the proper disposal of materials.

Our responsibility to you for safety and for the products we supply is set out in section 12. Nothing in this section excludes or limits our liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded under UK law.

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so. In particular, we do not exclude or limit our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of the rights implied by the Consumer Rights Act 2015; or any other liability that cannot be excluded or limited under UK law.

Subject to the paragraph above, and if you are a consumer:

•     we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable;

•     we do not supply the products for business use, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity;

•     where our liability is not otherwise excluded above and can lawfully be limited, our total liability to you for any claim is limited to the price you paid for the product giving rise to the claim.

We work to keep the Site accurate and available, but we provide the Site itself, and its content, on an “as is” basis. We do not guarantee that the Site will be uninterrupted, error-free or free from viruses. This section does not affect the statutory rights described in section 3 or our responsibilities for the products we supply under section 12.

We handle your personal information in line with our Privacy Policy, and we use cookies as described in our Cookie Policy. Please review both to understand how we collect and use your data and how you can manage your choices.

We do not currently operate an SMS or text-messaging service. If we introduce one, we will only send marketing texts where you have given consent, which you can withdraw at any time, and signing up will be voluntary and not a condition of purchase.

•     With your consent, messages may include service messages (such as order and account updates) and marketing messages (such as offers and reminders). Message frequency varies.

•     You can opt out at any time by replying STOP to any message or by using the unsubscribe link where available. You may still receive non-marketing service messages relating to your orders.

•     Message and data rates may apply through your mobile provider. You agree to provide a valid mobile number and to update us if it changes.

This service is provided in accordance with these Terms, our Privacy Policy and the Privacy and Electronic Communications Regulations (PECR).

We are not responsible for delays or failures to perform caused by events outside our reasonable control, such as supply failures, extreme weather, industrial action, or disruption to carriers or networks. If such an event occurs, we will contact you and take reasonable steps to minimise the delay.

These Terms are governed by the law of England and Wales, and any dispute will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

If you are a consumer who lives in Scotland or Northern Ireland, you keep the benefit of any mandatory consumer protections of the law of the part of the UK where you live, and you may bring proceedings in the courts of that part of the UK. These Terms do not require you to use arbitration and do not waive your right to bring a claim in court.

If something goes wrong, please contact us first at legal@ninjatransfers.com so we can try to put it right. We aim to acknowledge complaints promptly and resolve them fairly.

If we cannot resolve a dispute between us, alternative dispute resolution (ADR) may be available as an alternative to going to court. If you ask, we will tell you whether we participate in an ADR scheme and provide its details. You can also seek advice from Citizens Advice.

•     If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

•     If we do not enforce a right under these Terms on any occasion, that is not a waiver of that right on any other occasion.

•     We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights under them. You may not transfer your rights or obligations without our written consent.

•     These Terms, together with our Privacy Policy, Cookie Policy and the policies referred to in them, form the entire agreement between us in relation to your use of the Services.

•     Section headings are for convenience only and do not affect interpretation.

If you have any questions about these Terms or your dealings with us, please contact us:

Printfly Corporation DBA Ninja Transfers

2727 Commerce Way, Philadelphia, PA 19154, US

Email: legal@ninjatransfers.com